Job Details: Customer Support Engineer

Customer Support Engineer

Job Specification

Job Title: Customer Support Engineer
Ref: 4739
Location: Europe: South East, UK
Salary: £25,000 – £30,000 per annum
Sector: Engineering & Development
Type: Permanent

Job Details

A leading broadcast company currently has an excellent permanent opportunity available for an experienced Support Engineer.

Providing first line support to clients via email and telephone within a helpdesk environment, as the Support Engineer, you will be the first port of call for any technical queries across IT, IP, media asset management (MAM) and file-based systems. You will log all calls, raise tickets, escalate problems to the Engineering team and ensure technical issues are resolved swiftly and efficiently.

Candidates will ideally have experience of supporting MAM and file-based systems within the broadcast industry, with a good knowledge of IP and networking skills covering Cisco technologies. Any additional Cisco qualifications or experience of AutoCAD would be highly advantageous.

Exceptional written and verbal communication skills are vital, along with a strong, customer-focused, service delivery ethos and the ability to liaise with clients at all levels of seniority.

This is a fantastic opportunity to join a market leader at an exciting time of growth, offering full training across its product range.

If you feel this is the right role for you and if you are fully eligible to live and work in the UK without restrictions, then please apply now for immediate consideration.

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