Job Details: Broadcast Application Support Analyst

Broadcast Application Support Analyst

Job Specification

Job Title: Broadcast Application Support Analyst
Ref: 5224
Location: Europe: Germany/ home-based
Salary: Negotiable: Please quote salary expectation on application
Sector: Engineering & Development
Type: Permanent

Job Details

We are currently working with a leading broadcast weather systems vendor that has a very exciting permanent opportunity available for a Broadcast Application Support Analyst with fluent English and German language skills to join its team.  Working remotely, you will be responsible for providing technical helpdesk support via email and telephone to a wide array of English and German speaking customers worldwide, across the broadcast and media industry.

As the Broadcast Application Support Analyst, you will accurately capture and manage technical issues through to resolution using incident management tools, work in close collaboration with internal and external IT teams to resolve problems efficiently and keep clients informed with progress updates and status reports.

Candidates will have previous experience of working in a similar application support capacity within a helpdesk environment and have fluent English and German language skills, both spoken and written. You will have in-depth knowledge of Windows 7 and Windows Server 2012, be familiar with IT networking and virtualisation technologies such as VMWare and Hyper-V, be experienced with helpdesk tools such as Salesforce and Jira and have an understanding of ITIL processes for incident and change management.

You will be meticulous in your approach to problem-solving with excellent documentation, planning and organisational skills, along with possessing exceptional customer service and communication skills and the drive to go the extra mile.

Due to the nature of the broadcast industry, a flexible approach to working hours is essential, along with a willingness to work on a shift and on-call basis on occasion. This role can be home-based outside of Germany, but will involve occasional travel to the office in Germany and to client sites as required.

This is a fantastic opportunity to work for a market leader of cutting-edge software and support major television and media brands globally.

If you have the passion and skills to succeed in this role and you have the relevant passport or visa / work permit already in place to live and work in the UK or EU without the need for sponsorship, then please apply now for immediate consideration.



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