Job Details: Service Desk Technician

Service Desk Technician

Job Specification

Job Title: Service Desk Technician
Ref: 5343
Location: Europe: South East, UK
Salary: Negotiable: Please quote salary expectation on application
Sector: Engineering & Development
Type: Permanent

Job Details

A leading broadcast company currently has multiple permanent opportunities for Service Desk Technicians to support the first-class delivery of technology services.

As a Service Desk Technician you will be providing 1st line technical and operational support, taking full ownership of calls, incident tickets, service requests and fault alerts, covering both IT and broadcast engineering issues across radio and TV facilities.

Playing a vital role in ensuring and improving the level of the service the company provides, you will identify faults, log all incident details accurately for reporting, categorise tickets in terms of impact and priority and manage these through to resolution and swift completion, making sure the correct escalation procedure is applied as necessary and the status of issues are tracked efficiently.

Alongside this, you will liaise closely with Presentation, Technology and Editing staff and carry out studio operations, for example talk shows, complex link ups, band sessions and presentations.

The role of Service Desk Technician is a client-facing position, acting as the interface between the company and internal and external customers, you must therefore possess a strong customer-focused, service delivery ethos and exceptional communication skills.  Applicants will also ideally be educated to A-level standard or similar in IT, Electronics or Broadcast Technology. Any additional knowledge of broadcast automation / playout systems would be advantageous.

This position will see candidates being part of a shift-rota covering weekdays, applicants must therefore be flexible to work early morning and late evening shifts. Upon progression you will also become part of an on-call rota providing out of hours support for broadcast critical issues.

This is an excellent opportunity for a recent graduate or individuals currently providing technical support and looking to join an exciting and varied environment, with a keen passion for the radio or television industry. 

If you feel this is the right role for you and if you are fully eligible to live and work in the UK without restrictions, then please apply now for immediate consideration.

 

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