Job Details: Support Engineer

Support Engineer

Job Specification

Job Title: Support Engineer
Ref: 5278
Location: Europe: South East, UK
Salary: Negotiable: Please quote salary expectation on application
Sector: Engineering & Development
Type: Permanent

Job Details

We are currently working with a leading video technology consultancy, with an excellent reputation, that is looking to expand its team with the addition of a Support Engineer. You will join an experienced technical team and as Support Engineer your role will be focused on providing the highest level of service and support to clients, ensuring their issues are resolved as quickly and efficiently as possible.

You will be providing 1st and 2nd line support, pro-actively investigating and diagnosing faults and fixing customer issues, working with the wider engineering team to find solutions when required. You will ensure that all customer requests, issues and problems are well documented using the company’s internal system, and are tracked and monitored, until a successful conclusion is reached.

This is an office-hours based role and once up to speed you will join the company’s on-call support rota providing a 24/7 service to clients.

To be considered for this role applicants must have a good knowledge of networking, with the ability to configure and troubleshoot L2 and L3 switches. Ideally you will have a CCNA or similar level networking qualification, or if you do not have the qualification, an equivalent knowledge level.

In addition to sound networking knowledge, candidates must also have an appreciation of video, with a strong understanding of audio and video standards and MPEG transport streams. Any additional experience in Linux server operating systems, multicast networks, real-time data environments and network monitoring systems would also be advantageous.

This is a customer facing role, so it is imperative candidates have excellent communication skills and the ability to interact with clients, via telephone, email and face to face on a daily basis.

If you feel this is the right role for you and if you are fully eligible to live and work in the UK without restrictions, then please apply now for immediate consideration.

 

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